ISO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.

The ISO 9001 system integrates internal company processes throughout the organization, facilitates a process approach to managing the business, and provides a system to identify, control, measure and improve various core business processes, which ultimately leads to better business performance and customer satisfaction.

In the ISO 9001 Standard, there are requirements regarding Quality Management System Planning. There are three (3) related requirements:

1. Actions for threats and opportunities
2. Quality objectives and plans
3. Achievement, planning change for the better

With its process-oriented approach, a quality management system according to ISO 9001 is suitable for all industries and companies – from start-ups to global corporations. 

We evaluate and certify your quality management system according to the individual requirements of your company. Our quality management system experts have many years of experience.

The benefits of implementing ISO 9001 :

1. Reduced number of customer complaints
2. Reduced number of operational process defects
3. Exceeding the Organizational objectives and increasing business opportunities
4. Reduced QMS development and implementation time
5. A QMS designed to suit the organization and your customers requirements

Best practices and depth of knowledge and experience significantly impacts the QMS design and ability to meet the organizations’ business goals. There is no substitute for experience. An experienced consultant helps your organization live and own the QMS and operate it at its optimal level.

ISO 14001 is the international standard that specifies requirements for an effective Environmental Management System (EMS). It provides a framework that an organization can follow, rather than establishing environmental performance requirements

ISO 14001 can be used as a tool to focus on controlling environmental aspects or the direction of your products and services activities with regard to environmental management, for example, emissions to air, land, or water. Organizations are required to explain what they are going to do, follow available procedures and document their efforts to demonstrate compliance and improvement.

The benefits that will be obtained by the organization by implementing ISO 14001 :

1. The organization has met the regulations set by the government.
2. Improve leadership, care and employee interaction with environmental management.
3. Improve company reputation and gain trust from stakeholders.
4. Improve financial efficiency and reduce unnecessary costs due to negative environmental impacts.

With ISO 14001 certification, you uncover weak points in your Environmental Management System and create the basis for a continuous and verifiable improvement process. You reduce environmental risks, conserve natural resources and sustainably improve your environmental performance.

Active and effective environmental protection requires not only modern technologies, but also an effective Environmental Management System.

FSSC/ISO 22000 Food Safety Management System is a process control system designed to identify and prevent microbial and other hazards in food production and the entire food chain. 

FSSC/ISO 22000 enables the producers, processors, distributors, exporters, etc, of food products to utilize technical resources efficiently and in a cost effective manner in assuring food safety.

As many of today’s food products repeatedly cross national boundaries, international standards are needed to ensure the safety of the global food supply chain. ISO 22000, formally titled Food Safety Management Systems and requirements aims to achieve international harmonization leading to greater food safety throughout the supply chain across borders for any organization in the food chain.

The benefits of implementing FSMS/ISO 22000 :

1. A preventative approach to food safety
2. Can help identify process improvements & reduced customer complaints
3. Reduces the need for, and the cost of end product testing
4. Is complementary to quality management systems such as ISO 9000
5. Provides evidence of due diligence & reduces the likelihood of product recall & adverse publicity

Our expert food safety auditors can work with you to guarantee your products are produced, prepared, packaged, distributed and certified to the highest standards of food safety.

ISO/IEC 20000 IT Service Management System is an international standard that sets the requirements for an Information Technology Service Management System (ITSMS). It describes a number of management processes designed to help organizations deliver more effective IT services to those within the organization and to customers.

In every organisation, the supply of services is becoming more and more dependent on Information Technology (IT) systems. The modalities of IT service management are gaining increasing value and relevance at the heart of every company. 

The adoption of an IT service management system that conforms to the ISO 20000 standard has now become a fundamental and recognised pre-requisite to the elaboration of customer-focused business processes which aim to achieve and guarantee the reliability of the services provided.

The standard can be used by any organization, large or small, in any sector. However, it is particularly applicable to internal IT service providers such as Information Technology departments, external IT service providers and even outsourced organizations.

The benefits of implementing ISO/IEC 20000:

1. The standard reduces risks by offering reliable support of professional information technology when and where it is needed.
2. It helps to put any unfavourable IT situation under immediate control and lessens their potential damage.
3. It enhances employee productivity and reliability of information technology.
4. It reduces response times and interruptions to IT service.

With a team of highly qualified consultants and trainers having vast industrial experience, our consultants can guide you through the process of implementing and achieving certification to the ISO 20000 Standard.

ISO/IEC 27001 Information Security Management System is an internationally recognised security standard set by the international and independent International Organisation for Standardisation. 

ISO 27001 provides requirements for establishing, implementing, maintaining and continually improving an information security management system. Risk identification and management as well as proactive internal assessments are an essential part of the requirements set in the standard.

It can help small, medium and large businesses in any sector keep information assets secure. It is extremely beneficial to any company who manages information and has to demonstrate how securely this information is handled, managed and distributed.

Most organizations now rely on information systems to support all of their critical business processes. This has led to an ever growing risk from electronic security threats such as hacking, data loss, breach of confidentiality and even terrorism. These attacks may result in loss of information, theft of confidential data or damage to critical systems and documents, meaning organizations can suffer severe consequences including financial repercussions and reputational risk.

The benefits of implementing ISO/IEC 27001:

1. Identify risks and put controls in place to manage and minimize them
2. Flexibility to adapt controls to all or selected areas of your business
3. Gain stakeholder and customer trust that their data is protected

ISO 13485 Medical Devices Quality Management System is based on the ISO 9001 process model approach and is a management systems standard specifically developed for the manufacture of medical devices. Its primary objective is to facilitate harmonized medical device regulatory requirements.

In the medical devices industry, quality management goes hand-in-hand with safety, and both are non-negotiable.

Requirements like those set out by ISO 13485 are strictly enforced throughout every stage of a medical device’s life-cycle, including stages after manufacturing like delivery, service, and maintenance.

In addition to being a regulatory requirement, an ISO 13485-compliant QMS makes good business sense because it helps device manufacturers minimize variation. This in turn provides economic benefits in the form of reduced scrap and general process efficiencies.

When implemented properly, ISO 13485 can be used to reap large cost and efficiency savings.

The benefits of implementing ISO 13485:

1. Ability to contract with larger companies
2. Certification helps to win business particularly where procurement specifications require certification as a condition to supply in a highly regulated sector.
3. Makes a great marketing tool since it has become a requirement for medical devices suppliers to showcase compliance in many countries.

IATF 16949 Automotive Industry Quality Management System is an international standard for quality management systems that specialized to the automotive industry, and is adopted by many automakers worldwide.

IATF 16949 can be applied to the entire automotive supply chain, including vehicle and component production sites and sites where treatment and finishing is carried out. This emphasises the development of a process-oriented quality management system that provides for continual improvement, defect prevention and reduction of variation and waste throughout the supply chain by incorporating common automotive and customer-specific requirements.

IATF 16949 is not a standalone quality management standard, instead, it is implemented as a supplement to, and in conjunction with, ISO 9001. This means that an organization in the automotive sector seeking certification against IATF 16949 must also comply with the ISO 9001 requirements.

The benefits of implementing IATF 16949:

1. Improved quality of processes and products
2. Reduction of possible errors and defects in the production process and the supply chain at an early stage
3. Strengthening the trust of your customers and partners and significantly improving your international market opportunities

HO International Consulting delivers structure to process improvements, helping organisations within the automotive supply chain to improve their performance through more efficient use of resources.

ISO 45001 Occupational Health and Safety Management System is the set of rules, policies, processes, plans and practices that an organization uses to protect people’s health and safety in the workplace. 

It must take the organization’s legal framework, relevant hazards, and processes into account. However, certain principles and elements are common to all successful health and safety systems.

ISO 45001 represents best practices for an Occupational Health and Safety Management System (OHSMS). It helps organizations establish, implement and maintain effective health and safety systems, without missing any important elements.

ISO 45001 Occupational Health and Safety Certification can benefit any organisation, large or small, in any sector.

The benefits of implementing ISO 45001:

1. Reduction in work-related accidents and diseases
2. Improvement in business performance by reducing the direct and indirect costs associated with accidents and work-related illnesses
3. Compliance with applicable legislation
4. Establishment of a responsible image

This standard will help continuously improve OHSMS which promote a safer and healthier work environment for everyone involved.

ISO 37001 Anti-Bribery Management System is suitable for any organization, big or small, in any industry, from food, feed and farm to construction including yours. It sets out the requirements for an anti-bribery management system, which can be standalone or integrated into your other management systems.

This anti-bribery management standard is also designed to be adaptive so that it can be easily integrated into other management systems that already exist in an organization.

Using a risk-based approach, the application of ISO 37001 can enable organizations to make better decisions about business partners and third parties, understand and be proactive about the risks that will arise from the cooperative relationship. The benefits of implementing ISO 37001:

1. Provision of an effective way for companies to monitor and verify the anti-bribery activities of their suppliers.
2. Opening your organization to external close examination of the capability of your anti-bribery policies and processes
3. Cooperation with stakeholders to monitor and manage risk

We can serve you anytime, anywhere in the world with a team of expert auditors ready to meet your specific circumstances and needs.

HACCP Food Safety Management System is a risk management tool mainly used to manage food safety risks. A HACCP system allows you to identify hazards and implement controls to manage them throughout your supply chain during production.

The HACCP scheme meets the requirements of the Codex Alimentarius Commission (CAC) – established by the World Health Organization and the Food and Agriculture Organization of the United Nations to bring together international food standards, guidelines and codes of practice to ensure fair trade. It can also be used to support the requirements of management standard requirements, such as ISO 22000 Food Safety Management.

The benefits of implementing HACCP Food Safety Management System:

1. Implement internationally recognised food safety hazard controls
2. Give producers, stakeholders and suppliers confidence in your controls
3. Align HACCP with ISO 22000 to improve food safety management systems
4. Effectively manage food safety risks across the whole supply chain
5. Continually review and improve your system so it stays effective 

Halal Assurance Management System is a systematic approach to identify non-halal contamination and control measures to ensure halal and safety status of products and services. Its implementation is beneficial for companies with reference to the PDCA cycle, as continuous improvement is required to ensure the integrity of halal products and services once the principles of HAS are implemented.

A Halal Assurance Management System adopts a specified system for developing, implementing and improving the effectiveness of controlling halal purity and genuineness. Only a halal certificate holder is allowed to fulfill halal standards, regulations and requirements in halal certification.

Halal assurance has become an important parameter in the selection of consumer goods including food products. Halal is not just regulating the content in food products, but all the processes related to the food production process. This paper presents the dynamic link between halal assurance system (HAS) implementation and performance of food manufacturing SMEs.

The benefits of implementing Halal Assurance Management System:

1. The company has a guideline on halal  production process.
2. To prevent any cases in non-Halalness of products that have been halal certified.
3. To maintain the consistency of Halal Product  during halal certificate validity.
4. To raise internal awareness in the company.

Good Manufacturing Practices (GMP) are the practices required in order to conform to the guidelines recommended by agencies that control the authorization and licensing of the manufacture and sale of food and beverages, cosmetics, pharmaceutical products, dietary supplements, and medical devices.

According to the Control of Drugs and Cosmetics Regulations 1984, compliance with Good Manufacturing Practice (GMP) is a prerequisite for the application of a manufacturing license as well as product registration/ cosmetic notification.

Good Manufacturing Practice (GMP) is a standard that should be followed by manufacturers of registered pharmaceutical/ traditional products and notified cosmetics to ensure that the product manufactured is safe, efficacious and of quality.

The benefits of implementing Good Manufacturing Practices (GMP):

1. Enhances the food safety management system
2. Increases consumer confidence in your products
3. Helps to decrease operating costs due to rework and penalties due to non-compliance
4. Increases the credibility and offers a competitive advantage in the marketplace for contract manufacturers.

Good Distribution Practice for Medical Devices (GDPMD) specifies the requirements for a quality management system to be established, implemented and maintained by an establishment in carrying out activities in medical device supply-chain to comply with Malaysian medical device regulatory requirements as stipulated in Medical Device Act 2012 (Act 737). 

GDPMD requires an establishment to demonstrate its ability to maintain quality, safety and performance of medical devices in compliance with the Malaysian medical device regulatory requirement throughout the supply-chain. It is used by both the internal and external parties to determine the ability of an establishment to meet the requirements specified within.

The benefits of implementing Good Distribution Practice for Medical Devices (GDPMD):

1. Medical devices are appropriately managed and controlled throughout the supply chain. Thus, ensuring their safety and performance at the point of use.

2. Assures stakeholders through certification that the organisation can maintain quality, safety and performance of medical devices while under its custody.

3. Fulfilment of establishment licensing requirements.

Business Social Compliance Initiative (BSCI) is a business-driven initiative for companies committed to improving working conditions in factories and farms worldwide. 

Business Social Compliance Initiative (BSCI) was established in 2003 to build up the devices and techniques for the European Business Social Compliance Programs. Business Social Compliance Initiative BSCI Certification is the regular European stage of retailers, industry and bringing in organizations for checking and improving social gauges in provider nations for all customer products.

BSCI is currently implemented by more than 1,300 companies globally in a development-oriented system applicable to all sectors and sourcing countries. BSCI was launched in 2003 as an initiative of the Foreign Trade Association (FTA), in response to the increasing business demand for transparent and improved working conditions in the global supply chain.

The benefits of implementing Business Social Compliance Initiative (BSCI):

1. Reduce risk of non-compliance with labour laws
2. Promote health and safety practices
3. Reduce customer complaint and enhance customer satisfaction
4. Meet relevant regulatory requirements and customer expectations
5. Demonstrate commitment to be more environmentally friendly
6. Improve organization’s reputation through documented business ethics policy

Supplier Ethical Data Exchange (SEDEX) is a secure online database, as well as a supply chain management tool, helping companies to identify, manage and mitigate ethical risks in global supply chains. It is the largest collaborative platform for managing ethical supply chain data, with over 30,000 customers and supplier sites from over 150 countries in many industry sectors. 

Through a secure online platform, Sedex members can share and manage information related to Labour Standards, Health & Safety, The Environment and Business Ethics. This allows customers to view data related to supply chain auditing from multiple parties, thus increasing the efficiency of supply chain auditing. Sedex engages with all tiers of the supply chain with the aim of driving improvements and convergence in responsible business practices.

The benefits of implementing Supplier Ethical Data Exchange (SEDEX):

1. Monitor sustainable performance in the supply chain more effectively
2. Ensure transparency and re-use of existing audit data
3. A manufacturer does not need to re-audit a company to qualify them as suppliers, but rather checks their status in the Sedex database.
4. Audit data can be submitted to the database, ensuring that information about their supply chain audits is available to their customers.

PEFC ST 2002:2020 Chain of Custody of Forest And Tree Based Products is a standard that covers the requirements that need to be met by an organisation in order to successfully implement a chain of custody for forest and tree based products, and to make PEFC claims to customers on the origin of forest and tree based products in sustainably managed forests, recycled material and controlled material. 

These chain of custody requirements describe a process of how to classify forest and tree based products according to specified material categories to transfer information about the source of procured raw material to an organisation’s output products.

This standard specifies three optional approaches for chain of custody, namely physical separation method, percentage method and credit method. This standard also specifies management system requirements for the implementation and management of the chain of custody process, including requirements on health, safety and labour issues.

An organisation’s quality (ISO 9001) or environmental management system (ISO 14001) may be used to implement the requirements for the management system defined in this standard. The chain of custody shall be used in connection with PEFC claims.

Malaysian Sustainable Palm Oil Certificate (MSPO) is the national scheme in Malaysia for oil palm plantations, independent and organised smallholdings, and palm oil processing facilities to be certified against the requirements of the MSPO Standards.  

The MSPO Scheme allows for oil palm management certification and supply chain certification and provides for:

1. development of certification standards
2. accreditation requirements and notification of certification bodies
3. application by potential clients for certification audits
4. supply chain traceability requirements
5. guidelines for auditing
6. peer reviewing of audit reports
7. issuance of logo usage licenses
8. procedures for handling of complaints.